During National Retail Federation Converge 2021, in a discussion with Matthew Shay, President & CEO Walmart US, John Furner shared a great point on understanding and empathizing with the buyer. When asked about investments in the supply chains, he added that retailers should be focusing on dynamic aspects of supply chains as it totally depends on the final consumers. Consumers...
According to the revised annual forecast for 2021 by National Retail Federation, Retail Sales are said to grow between 10.5% to 13.5%, which is approximately $4.44 trillion this year. “The economy and consumer spending have proven to be much more resilient than initially forecasted,” NRF President and CEO Matthew Shay said. For more insights, read here: https://cutt.ly/mmSykWp #retailnews #retailtrends #retailsales #nrfconverge #nrf2021
“This is completely unreasonable, I am expecting complete professional behaviour, I can’t work with such emotional xxxxx.” Sujit, one of the managers in my team was completely upset with an unnatural behaviour from one of his team members. Sharad on the other hand was really a good person, he had done a wonderful job in the past. His last mistake...
“Success is where preparation and opportunity meet.” -Bobby Unser So true, isn't it? Success comes to those who prepare well for the opportunity and never miss on an opportunity that comes their way. Today, we are going to share one such achievement story with you all. With the pandemic, things have become difficult. Working from home, dealing with uncertainties, collaborating digitally, and ultimately meeting the...
“Whenever I need to talk to you, you have never said no. When I send you a message, I always get a response back, almost any time of the day. How are you able to work such long hours? Can you give me some tips to improve productivity?” The conversation started in a very interesting way. I was having lunch...
“The need for empathy towards the buyer is huge. It’s a differentiator…” -Doug Brown, former CMO, IBM Systems“I am looking for a laptop computer, for my daughter.” A middle-aged customer called in using the support line.What would be your answer, when a customer calls a support number for buying? Would it be - “That is great, we have many available to buy online,...
Gone are the days of a text-heavy, static website or app. The digital transformation has seeped through all frontiers. But it does tend to leave an important part of our society and customer base behind. With businesses integrating more technology to help their customers, we have to create marketplaces that adapt to all users’ needs. Retail Shopping for Shoppers with...
Businesses have changed tack since the pandemic started. Agility is the name of the game, and retailers and their employees are under increased pressure to be online and available to address customer requests swiftly and with empathy. To alleviate this, several retailers have included chatbots within the fold of their online presence. But, Chatbots aren’t a “smart” choice for a...
It’s been a couple of years, the pandemic is around; disrupting the age-old and opening up new avenues for virtualization and digitalization of human lives. Businesses these days are seeking digitalization at scale; with the increasing need for automation and efficient workflows. About 60% of businesses have pursued a complete digital rehaul due to the pandemic. Retail, a highly scalable industry...
“What is the difference between a chat and a conversation? How is conversational AI different from a chatbot?” “Well, in general chat refers to an informal interaction, while a conversation is a more serious matter and requires involvement from both sides.” “It’s not so much about the dictionary definition.” “When you visit a superstore, do you really look forward to an interaction...
