Author - coreview

Why chatbots are not for retail?

  The pandemic has forced businesses to quickly adopt new technologies. When forced to face the might of the pandemic,  retailers started opting for off-the-shelf products like chatbots without recognizing its limitations. As AI and machine learning make significant leaps, retailers may have to pivot from the standardized chatbot setup they’ve integrated into the business to see a significant uptick in...

No more abandoned carts: Conversational AI to the rescue

  With peak shopping season looming close, abandoned carts continue to be a recurring nightmare. It became a millennial pastime during the pandemic in 2020 — with a 94.4% cart abandonment rate on average for the retailers.  Had these abandoned carts converted into actual sales, what would the numbers look like for your business?   Paralysis of the pandemic and user experience During the...

Redefining Retail Shopping for shoppers with Physical Disabilities with Conversational AI

  Gone are the days of a text-heavy, static website or app. The digital transformation has seeped through all frontiers. But it does tend to leave an important part of our society and customer base behind. With businesses integrating more technology to help their customers, we have to create marketplaces that adapt to all users’ needs. Retail Shopping for Shoppers with...

3 Reasons why customers who hate chatbots, are gonna love Conversational AI

Businesses have changed tack since the pandemic started. Agility is the name of the game, and retailers and their employees are under increased pressure to be online and available to address customer requests swiftly and with empathy. To alleviate this, several retailers have included chatbots within the fold of their online presence.  But, Chatbots aren’t a “smart” choice for a...

Using Conversational AI to boost Customer Experience

It’s been a little over a year since the pandemic started which sped up the virtualization of human lives. Businesses are now aggressively expanding digitally and are trying to fill the void with more automation and efficient workflows. About 60% of organizations have pursued a complete digital rehaul due to the pandemic. Why is the humanization of Conversational AI important? Automation...

Technology Integration

#TechnologyIntegration is not just a buzzword anymore, but a key to rapid software product #development. How much code can you write yourself? The best code written ever is #nocodee", because every time one writes a new line of code it has possibilities of having #bugs. In CoreView we have built hundreds of products and solutions that integrate well with existing third-party solutions. Many years ago,...

Updates… Updates!!

  Daily? Weekly?... How often would you like to get a #status update? A #weekly update is a common practice that is followed by project groups. A status report submitted within the team is a good practice, for the knowledge of #team members. However, when #customers frequently get email updates, they end up being unread. So, what is the right #time to update your customer on your progress? In CoreView we use an #approach used by #airline pilots, we...

Hierarchy

  "Hey, how do I go and speak to the #CEO?" Asked a new joiner "Oh it's not a big deal, just check that he is not busy, knock on the door and you'll be let in!" "But... he is the CEO! Should I speak to someone else?" "Haha, it's not required! We have a flat #hierarchy, and that's why you can reach out to...

Be The Change

  In this world full of uncertainty and fierce competition, everyone in the organization needs to be #responsive. Being responsive means ability to change your direction / actions based on changing #environment. It requires being #aware of the changes, and also includes making other team members aware of what has changed. A natural next step for reacting to change is to drive the #change. For that...

Employee Story – Pranav Nerlekar

  After completing my Engineering in Electronics and Telecommunications I joined Coreview as a #fresher, as a #Tester :) Yup, I switched my field and it completely changed my life. My family members are also in the IT Industry, so family support was a given and this #opportunity at Coreview was a game-changer for me. Having been in this role for almost 2 years now, I am...