Related Posts
Dashboards To Data Stories… The Inevitable shift
Imagine you are a high-flying sales executive of a big telecom... read more
Scaling Up: Challenges and Solutions in Data Engineering
In the ever-evolving landscape of data engineering, scaling up poses unique... read more
What does it take to start an environmentally sustainable business?
The planet might be the last thing on your mind when... read more
Team Up Competitors
“Earlier we talked about teaming up with people outside the organisation,... read more
Voice AI Revolutionizing Real Estate: Streamlining Property Management and Enhancing Customer Experience
The real estate industry is embracing technological advancements, including virtual reality... read more
New manager? here’s what you need to know
We have traveled a long period of time with Mandira in... read more
Here is How Voice AI Streamlines Production Processes and Improves Efficiency for the Manufacturing Industry
1. Quality Control: Voice AI can help improve quality control processes... read more
Data Science ROI: Boosting Profits by 20% with Data-Driven Decisions
In today's data-driven business landscape, the power of data science cannot... read more
You’re missing out on something
It was a very busy evening at the beach. After the... read more
“We are replacing human interaction with our AI-based product. This is working out really well, I am now considering more improvements. Do you have any suggestions?”
Sagar, the CEO of a Start-up started the conversation during our brainstorming session.
“Sagar, in personal and social interactions emotional intelligence plays a key role. Have you considered adding some grace to the conversations?”
“Emotional intelligence in the product? What do you mean?”
“Let us see, suppose a customer calls in because the internet connection is down. The reason for being upset is not the connection, but the fact that the kids are not able to join the school online. Gathering this additional information and being able to empathize with the customer, will definitely produce better results in terms of customer satisfaction.”
“Wow!, this makes a lot of sense, let me take it up with my architect.”
Luckily emotional intelligence is a skill that can be learned.
Is your product learning emotional intelligence?
#emotionalintelligence #conversationalai #retail #ai #bots