Is your data secure?
Data security is an important issue in today's digital world. With... read more
Bridging the gap between data science and business
In my last post, I talked about the two criteria to... read more
The importance of data analysis in business
The data always tell a story, it needs to be heard... read more
Command on Command Line
Being a Software Engineer is not just writing code, debugging, and... read more
Using transactions in entity framework core
A database transaction is a sequence of multiple operations performed on... read more
The mid level management blues
“How is it going Mandira?” Viraj asked. It has been some years... read more
Leadership Handover: How To Ensure A Successful Transition
“Makarand, what do you think is the next big challenge I... read more
Employee Story – Sanatan
I joined #CoreViewsystems after a 3-year break from IT. Though I had a... read more
Be The Change
In this world full of uncertainty and fierce competition, everyone in... read more
Messaging infra: uses and pitfalls
"Now the release will swap the old deployment with the new... read more
“We are replacing human interaction with our AI-based product. This is working out really well, I am now considering more improvements. Do you have any suggestions?”
Sagar, the CEO of a Start-up started the conversation during our brainstorming session.
“Sagar, in personal and social interactions emotional intelligence plays a key role. Have you considered adding some grace to the conversations?”
“Emotional intelligence in the product? What do you mean?”
“Let us see, suppose a customer calls in because the internet connection is down. The reason for being upset is not the connection, but the fact that the kids are not able to join the school online. Gathering this additional information and being able to empathize with the customer, will definitely produce better results in terms of customer satisfaction.”
“Wow!, this makes a lot of sense, let me take it up with my architect.”
Luckily emotional intelligence is a skill that can be learned.
Is your product learning emotional intelligence?
#emotionalintelligence #conversationalai #retail #ai #bots