Handling of undesired scenarios/events like product replacements/refunds plays a crucial part in defining the customer experience, especially when it comes to the most competitive industry - the E-commerce business. This is where one of our customers decided to build their Differentiation, by providing unmatched customer satisfaction, with faster delivery and quick returns, while competing with millions of other sellers on...
How many people leave a company, and come back to it, happily? I have!? I have completed 6 years at #coreviewsystems, during which I worked for another company for a brief period of time, but came back. After I switched, I realized what CoreView was all about and why I enjoyed working at CoreView. Coreview took me in as a #fresher, groomed me from...
COVID or No COVID, some of our customers have been happily waiting in the queues. Imagine going to a hi-life restaurant without pushing through the crowd, Imagine getting into a queue, before you reach, while being assured your position in the queue, and without impatiently watching over others' shoulders. Imagine the ease of stepping into the restaurant and being served immediately, without occupying parking...
What is your definition of growth? Everyone wants to grow, however, what it means to them can be completely different. For some it is the pay package, for others, it is the number of people reporting, for some others it is the title or designation. For the remaining, it is just their experience counted in the number of years. In CoreView growth...
Acquiring a new customer can cost five times more than retaining an existing customer! Let's dive into the stats! Increasing customer retention by 5% can increase profits by 25-95% whereas the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. (source) What does it mean to...
I joined #CoreViewsystems after a 3-year break from IT. Though I had a lot of development experience earlier, it was rusty. During these 3 years, I was running a different business, which provided me the exposure of interacting with different people. Getting back into software development was a challenge. During the selection process at CoreView, I was able to demonstrate my abilities...
Last week I wrote about meeting the expectations of the end-user. That will definitely make your product easy to use and popular. But is that good enough? To make a product useful, it has to solve a very specific business problem. Or else don't write the code, at least not yet. At CoreView Systems Private Limited We were approached by a customer, asking...
When large companies plan for further growth, technology changes are necessary, that affect existing customers. With user base of multi-millions users, it is critical to forklift them to newer solutions in a most non-intrusive manner. Choosing a right technology partner to make it happen is a question of life and death. When CoreView Systems Private Limited was approached by a large multinational to...
I joined CoreView 7 years ago, as a fresher, and still recall the interview. It was a tough nut to crack! (all problem solving & logic) I can never forget a comment by the CEO of the company - "CoreView is a family. ?” Since then we have together achieved great heights. My journey has been continuous learning through the challenges...
We made it to the top 10% !! That's right! This is a shoutout to our amazing #AI #ML team at #coreviewsystems which took part in the 4th Tellus Satellite Challenge for Coastline Detection organized by the Japanese government. The evaluation criteria were the accuracy of predicting the coastline from a satellite image using AI ML techniques. This was measured by the overlap of the coastline...
