“It is not the strongest or the most intelligent who will survive but those who can best manage change.” ? Leon C. Megginson. It’s been 6+ years and counting, I have been a part of CoreView. I remember I started my journey with CoreView as a Junior Software Tester and over the years and experiences, I am QA Lead today. Let me just...
In a previous article Are you ready for RCE 2.0? I discussed the changing expectations of customers post-pandemic, and the new level of Retail Customer Experience that retailers need to achieve to cater to them. In this article, we will see how to implement it for your retail business. RCE2.0! It's nice to hear it, but how do I achieve it for my...
“I understand delegation. I am still not able to figure out the secret sauce of control. When should I exercise tighter control and when should I leave it to the team?” In a Saturday morning mentoring session with a budding CEO of a start-up, we were discussing scaling the organization. “It’s like using a slingshot, my friend.” “A tighter control is required...
“Do you remember the glossy #catalogs, received in the mailbox? It was not such a high tech experience, still very popular with high-value retailers.” Along with a #CIO from a #retail start-up, I was enjoying the journey down memory lane. “And the 1-800--- numbers. I wondered why would someone call when it is easy to pick up from the store!” “There are people with special needs....
Start by doing what’s necessary; then do what’s possible, and suddenly you are doing the impossible. Francis of Assisi How true is that? I believe it’s cent percent true. Let me just share a quick experience with you, yes a real-life experience to demonstrate how this quote came to life for me. Just a couple of months ago, I got this exciting opportunity to...
From Mom & Pop shops to Large Malls, and Computers to the Internet & Ecommerce, the shopping experience of customers has changed a lot in the past few decades, but nothing matches the degree the once-in-a-century pandemic has brought to the table. The pandemic has not only changed What People buy but also Why and How they Buy. At the same...
“We are replacing human interaction with our AI-based product. This is working out really well, I am now considering more improvements. Do you have any suggestions?” Sagar, the CEO of a Start-up started the conversation during our brainstorming session. “Sagar, in personal and social interactions emotional intelligence plays a key role. Have you considered adding some grace to the conversations?” “Emotional intelligence in the product? What...
Continued from last week... “You will be your best self when you take time to understand what you really need, feel and want.” - Deborah Day There is always a struggle between what you #need and what you #want. Should I go for what I need? Or go for what I want? Difficult to decide, isn’t it? I tried to ask many people for advice and...
Being challenged in life is inevitable, being defeated is optional. Roger Crawford It all started a few months ago, I was onboarded for a project which would be focused on Conversational AI. It’s natural if you have conceived it as a Chatbot, but let me tell you, Conversational AI is way beyond that! It’s more of a human thing! It could understand emotions, the...
“Your selection of things is mostly the reflection of your thoughts, inner feelings, and character.” ? Ehsan Sehgal The continuous bombardment of information, meaningful or not, has complicated our life beyond imagination. In general having more choices for selection, will be considered as a positive thing, having a lot of choices, without having the tools to select the best is a...
