How often would you like to get a status update?
A #weekly update is a common practice that is followed by project groups. A status report submitted within the team is a good practice, for the knowledge of #team members.
However, when #customers frequently get email updates, they end up being unread.
So, what is the right #time to update your customer on your progress?
In CoreView we use an #approach used by #airline pilots, we send out updates only at the most #crucial points:
1) After the journey starts
2) Before we reach the destination
3) Every time there is some major change
4) Immediately when we see any warning sign.
Without fail, we prefer to keep our customers informed immediately as we see any warning signs.
Isn’t it better to be prepared than to be surprised?