What are the key skills whenever we approach customer issues - any thoughts? The obvious answer that comes to our mind is product knowledge. But that's only partially correct. After being involved in the resolution of thousands of customer issues, I can definitely say that having product knowledge only helps to quickly find out the root cause for certain issues...
For someone with only six months of experience, working alone can be difficult. But if you have the confidence and ability to communicate, it’s possible to successfully work in a team. My nine-month experience with the company saw me being included in meeting with a new customer, showing the limited confidence that I had. I am now a lead QA...
There was this one incident in the project that I worked on where the application used to just freeze after some time and that made the CPU utilization 100% without any requests from the UI. Perhaps the only hundred percent that we don't need in our life. The server was a very basic one on AWS that met the...
So I am working on a tool developed in dot net which had a provision of implementing external Custom Actions developed in Java bypassing compiled Java class files for the execution. This was a pain for end-users as they not only had to always keep track of the latest class files but also had to share the latest ones with...
Research is to see what everybody else has seen and to think what nobody else has thought. We were trying to build an NLP model which is used to detect and extract data from distant structured PDF files and processed it to Excel sheets in a well-defined questionnaire format. The PDF files contained all sets of structures like simple tables,...
With a bachelor's degree in Electronics & telecom, I was able to land my first job as a Computer Maintenance Engineer. Honestly, the work was so easy, any 10th-grade guy could have done this job with no issues. The only challenge was being clueless about what a Supercomputer actually was when I started working on one. I was curious about...
In my opinion, Knowledge and technology are an ocean and every individual is a swimmer who can dive in as deep as he can. I have been interested in mobility from the initial phase of my career and I am really fortunate enough that I am getting the subsequent chances to work on the domain. Today I would like to share...
A lot of us hesitate to ask for help when we are in dire need of it. Admitting that I am not able to figure out something and asking for help is perhaps the best lesson ever learned. A couple of months back, my project colleague was on long leave and I had to handle the frontend part of the...
Just a moment before I was about to start writing the code, I remembered the golden advice by our CEO Makarand. "Before you do it, check if someone else has already invented that wheel." I held my horses and decided to take a look again, as I proceeded to optimize the code, calling for multiple APIs. Here is what has happened. So there...
A common challenge for Marathi Medium Students is communicating in English, I was also one of them who feared a lot. There was a challenging situation that stood in front of me while searching for a job, I was not able to speak at least average English and I got rejected in multiple company interviews. Due to this day by day,...
