Customer behavior analytics with AI
Customer Challenges:
- Needed differentiator in a crowded market
- Difficulties in Monitoring and managing multiple marketplaces across the globe in different timezones
Result:
- CSAT improved to 4.8 / 5 on Amazon
- 25% Reduction in Customer Service and Support cost
CoreView Solution:
- Complete Abstraction of eCommerce Marketplaces
- Automated Data capture from marketplaces
- Automated Workflows for Inventory, Offers, Replacements
- Mine Customer Data across Tickets, blogs, emails, social
- Customer sentiment analysis : ML, NLP
- Notifications – proactive customer actions
Other Considerations:
- 1000+ existing customers
- No disruption in existing sales process
