The application stopped working – in mid of the demo!
I was in the Philippines and all set to win the customer demo. We covered a few screens and to my horror – the application just stopped responding after a few screens!
I was relatively novice and quite hesitant to reach out to people of authority like senior management, or customer counterparts.
I am sure many of you would relate to the situation I was in.
My mind went into panic mode – I had tested the flow so many times, ensured everything was working as expected – and I was stunned to see it stop working. What should I do – I thought for a moment. I checked a couple of points and cross-checked in the code base – everything seemed to be in place. I was clueless about the cause. But I decided to gather myself – I had sample data already available in the application. I proceeded with the demo and completed the flow. I also clearly communicated to the customer requesting them to allow me some time to get to the roots of the problem.
That was a big learning for me with my first interaction with my customer where the situation demanded me to stay calm and achieve what I was set to. I am sure everyone has learned with their first interactions with their clients.
What did you learn?