Using Conversational AI to boost Customer Experience

Using Conversational AI to boost Customer Experience

Using Conversational AI to boost Customer Experiences

It’s been a little over a year since the pandemic started which sped up the virtualization of human lives. Businesses are now aggressively expanding digitally and are trying to fill the void with more automation and efficient workflows. About 60% of organizations have pursued a complete digital rehaul due to the pandemic.

Why is the humanization of Conversational AI important?

Automation may help with costs, workflow management, but it can also be alienating, especially in a pandemic when most humans feel isolated, lonely, and cut off from the rest of the world. 

Consumers are now looking to have meaningful interactions online, even if it involves returning a sweater or buying a new router. They don’t want to interact with a static bot that is modeled to generate generic, contrived, and awkward responses. 

How can retailers get over this massive chatbot block? By creating a better customer experience. How can they do that? By showing that they care. But the data is massive, and the market segments are endless.

With Conversational AI like a virtual sales assistant, you can leverage the data to understand the customer base and gain insights from past interactions. Conversational AI has the real potential to craft personalized conversations with customers, chart a significant bump in conversions in a limited span of time. In the long haul, it increases the customer lifetime value and helps build trust and brand loyalty.

 

How Conversational AI boosts customer experiences

Conversational AI is not just another user interface. 

It goes above and beyond and helps create a positive user experience. With natural language processing, a virtual sales assistant can learn from customer interactions and continuously improve its ability to resolve problems. 

This real-time fine-tuning helps customers by:

  • understanding the tonality of human language and emotions/sentiments and providing them an appropriate yet personalized response;
  • handling complex requests and only re-clarifying when necessary as opposed to seeking it as a standard function;
  • using past and current interactions to quickly identify the right product for them from an expansive catalog base; 
  • being available 24×7, with no limitations like holidays and office hours;
  • providing multimedia support like speech to text functions, video functions; and
  • scheduling pickups and drops, helping them with submitting claims.

Conversational AI eliminates the negative experience of dealing with an unhelpful chatbot.

 With a virtual sales assistant that is fuelled by AI technology, you can provide your customers with quick, consistent, and suitable answers across all applications, platforms, devices, or channels. Conversational AI can also help retailers and their employees with tasks and improve workflow in an organization. It can take care of tasks that unnecessarily rely on human effort with an upside of ruling out the chance of human error. This lets employees focus on more human-centric tasks and helps them with their productivity.

CoreView knows how to get Conversational AI to leverage data and create a model that strategizes, personalizes recommendations and answers, helps in setting up follow-ups or even after-sales services without alienating your customer base. It recognizes the power of a self-operating entity like Conversational AI from an organizational perspective as well. Ping us at info@coreviewsystems.com for complimentary strategic consultation.

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