Understand your users while testing highly scalable systems

Understand your users while testing highly scalable systems

 

AND We bagged a #testing project from a multimillion-dollar client BEFORE writing a single test case!!!
Here is the most amazing story about how thinking ahead of your client can be a huge advantage.

How do you ensure that your product will work well? The obvious answer is “Rigorous testing.” Isn’t it?

Any amount of testing will be ineffective if it is carried out with no understanding of the end-user.

In a competitive bidding situation, CoreView was bidding in front of a large multinational. All vendors were given a scenario, to write test cases.
It was a form with a large number of fields and a submit button. Pretty straightforward user interaction.

All others defined comprehensive #testcases. Field validations, form level, positive, negative, edge cases, compulsory/optional checks, tab order; everything was covered.

Only we were different.

“Will all the data be available, when the #user starts entering?”
“If suppose one of the digits in a number on the handwritten input form is not readable, then what is the action expected?”
“How much time will it take to fill in the entire data in the form? How does it compare with the session timeout? Will the user see a timeout error?”

What if this form was rolled out to a large number of users, before answering questions?

I can clearly see a ton of support calls, unhappy customers, and delayed implementation.

Scalability is not limited to large transaction volumes, a large number of records, a large number of users.
Have you experienced this aspect of scalability?

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