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29May

Voice AI: Revolutionizing Customer Service in Banking

Voice AI is transforming customer service in banking, improving accuracy, efficiency, and personalization for a seamless customer experience. Voice AI is revolutionizing customer service in the banking industry, meeting the soaring expectations of customers in today's fast-paced world. By harnessing natural language processing, speech recognition, and machine learning, Voice AI facilitates seamless interactions, ensuring accurate and efficient customer service. 1. Improved...

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22May

Enhancing the Patient Experience in Pharmaceuticals with Voice AI

Voice AI technology has revolutionized the pharmaceutical sector, transforming patient interactions with healthcare services. This article explores the impact of Voice AI on enhancing the patient experience in pharmaceuticals. 1. Improving Medication Adherence: Voice AI provides personalized reminders and medication schedules, helping patients stay on track. Automated voice alerts through voice-enabled devices improve medication adherence and health outcomes. 2. Enhancing Communication...

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18May

Voice AI for insurance: How Voice-AI is Improving Customer Experience and Driving Business Growth

1. Enhanced Customer Service Voice AI in insurance enables improved customer experiences by providing personalized and efficient service. Customers can interact with virtual assistants or voice-enabled chatbots to get immediate assistance, file claims, or inquire about policy details without waiting for a human representative. This 24/7 availability and quick response time increase customer satisfaction and loyalty. 2. Streamlined Claims Process Voice AI...

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16May

Voice AI Revolutionizing Telecom Customer Support

Telecom companies are leveraging Voice Artificial Intelligence (AI) to transform customer support, offering faster, more efficient, and personalized assistance. This article explores how Voice AI is revolutionizing the telecom industry's customer service experience. Enhanced Interactive Voice Response (IVR) Systems: Voice AI replaces frustrating IVR menus with intelligent voice interactions. Customers can speak their queries naturally, reducing wait times and frustration. Advanced...

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09Mar

8 Future of the Healthcare industry with VoiceAI

1. Increased Use of VoiceAI: According to experts, VoiceAI is expected to assume an increasingly crucial role in the healthcare domain in the near Future. With technological advances, VoiceAI is becoming more accurate and efficient, allowing healthcare providers to automate tasks and improve Patient outcomes. 2. Improved Patient Experience: VoiceAI can improve the patient experience by enabling natural language interactions...

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01Mar

8 Limitations of ChatGPT

1. Outdated Data As an AI language model, ChatGPT has access to a vast amount of data, but its knowledge cutoff is limited by the training data it was given, which goes up until 2021. It may need the most up-to-date information or knowledge about current events, trends, or changes. 2. Data Accuracy ChatGPT relies on language patterns derived from its training...

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28Feb

Profitable, Still Not Getting Investors?

Harish opened the conversation. “Makarand, I have been running this business for the last three years.” I have been observing his business since he started. It’s going well. He has almost everything that is required for the business. He wants to grow it further. “I have been talking to various investors for growth funding. Here is what I have to offer...

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27Feb

Preparing Your Team in the Age of Technology

As a leader at a large technology company, I've seen firsthand how disruptive new technologies can be. From the introduction of computers and the internet, to the rise of artificial intelligence and even language models like ChatGPT, these changes have transformed the way we live and work. However, with these changes comes uncertainty and disruption, which can be unsettling for...

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21Nov

Analysis of citizen opinions of cyber governance

Problem statement: Our task involved creating a structured dataset that contains 6 million news articles and can analyze the texts in seconds. Dataset: The dataset is set of real-time trackers which ‘intelligently’ filter relevant articles from US, German and Indian newspapers and add them to the dataset. Our approach: Data gathering: Our algorithm automatically scanned newspaper websites and stored the article...

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21Nov

Automated text analysis of the external communication

Problem statement: Our client wanted to extract insights about competitors and internal processes based on external communication with potential or existing clients. Dataset: The dataset is set of real-time trackers which ‘intelligently’ filter relevant articles from US, German and Indian newspapers and add them to the dataset. Key value addition:  Proprietary textual classifiers (enhanced Bayes classifiers) developed in-house using SCALA/MongoDB were...

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