A SINGLE-WINDOW GLOBAL MARKETPLACE
Automation and integration of Manufacturing-Procurement-to-Orders workflows are essential to quickly establish a presence in new e-marketplaces. Building and maintaining IT infrastructures and ensuring great customer satisfaction is equally important to support business growth in the retail industry.
Processes like Inventory Management, Customer Feedback Management are automated using advanced technologies like Artificial Intelligence and Machine Learning.
Architecture and Design
Architecture and design of a uniform customer-centric service are created which are then applied across disparate marketplaces, with the relevant functionalities.
Future Proof Integration
Integration with online markets can be challenging especially with continuously changing e-marketplaces. Integration for various e-marketplaces like AWS, Flipkart, NewEgg, and Walmart is done which is future proof.
Customization of action hooks on key online events like orders, refunds, etc.
Customer Sentiment Analysis
Customers and their experience with our products and services are crucial for the success of our business. To understand our customer’s sentiments and provide a better experience, Customer Sentiment Analysis is done. AI/ML is used to provide insights from customer data, such as- emails, feedback, social media pages, etc.
- Increased bandwidth to focus on the core (non-IT) value proposition of the business
- State of the art, Internationalized, single solution working across multiple global markets
- Easier expansion across the globe
- Confidence in the Global Customer Support team to deliver a better customer experience
- Best ever customer satisfaction ratings (4.5/5) on online markets like Amazon
- Consolidated view of the business across different market-places
- Get insights in real-time but also helps businesses take intelligent decisions and hence improves the revenue.
- Improved customer experience and satisfaction