Washington Based Retailer
Washington-based Retailer - Customer Behavior Analytics using Machine Learning
We helped a Washington based retailer to understand the customer sentiments from their customer support requests to improve service quality.
It helped them to gain the best customer satisfaction ratings (4.8/5) on online markets like Amazon.
The key challenges were -
CoreView team built a Machine learning empowered system to prioritize the escalations based on sentiments detected in the requests.
The Results – Transformed Customer Experience
This helped the company to bring a great customer experience with -