Kinivo

Kinivo - Business Data Lake through Amazon MWS integration

A North American online retailer offering innovative consumer electronics products to a global customer base via a host of online marketplaces

We helped Kinivo to consolidate their customer data from across multiple marketplaces to bring efficiency enabling a single-window global marketplace operations center.

The Challenges

The key challenges were -

  • Huge number of Transactions, from Tens of thousands members
  • Fast-Track establishment of presence on new online markets and marketplaces
  • Be the innovative and agile IT Partner to compliment and support the rapid business growth in ecommerce market.
  • Automation and integration of Manufacturing-Procurement-to-Orders workflow across multiple global online markets.
  • Provide Customer Service platform serving across global marketplaces to boost Customer Satisfaction

Coreview’s Solution

CoreView team worked in an agile manner to deliver a state-of-the-art system.

  • Built a Secure, Scalable, Consolidated, Agile Data Lake
  • Built a unified (across different marketplaces) customer-centric platform providing value-added customer service
  • Micro Services API delivering extensible and version-able services
  • Customized Action hooks on key online events like orders, refunds, etc.
  • The extreme operational integration of online markets like AWS, Flipkart, Newegg, Wal-Mart, etc.
  • NLP based sentiment analysis of Customer Reviews

The Results – Transformed Customer Experience

This helped the company to bring a great customer experience with -

  • Increased bandwidth to focus on non- aspects of the business.
  • Easily Expand the global presence
  • Confidence in Global Customer Support team to deliver the better customer experience
  • State of the art, Internationalized, single solution working across multiple global markets

Enabling a single-window global marketplace operations center

What we love about Coreview is their ability to provide valuable suggestions.

- Sharad Mittal (CEO)
KINIVO

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