The Slingshot: Secret sauce of control

“I understand delegation. I am still not able to figure out the secret sauce of control. When should I exercise tighter control and when should I leave it to the team?” In a Saturday morning mentoring session with a budding CEO of a start-up, we were discussing scaling the organization. “It’s like using a slingshot, … Continued

Is technology really helping to choose the right thing?

  “Do you remember the glossy #catalogs, received in the mailbox? It was not such a high tech experience, still very popular with high-value retailers.” Along with a #CIO from a #retail start-up, I was enjoying the journey down memory lane. “And the 1-800— numbers. I wondered why would someone call when it is easy to pick up from … Continued

Retail Customer Experience: 2.0

    From Mom & Pop shop to Large Malls, and Computer to the Internet & Ecommerce, the shopping experience of customers has changed a lot in the past few decades, but nothing matches the degree the once-in-a-century pandemic has brought to the table. The pandemic has not only changed What People buy but also … Continued

Is your product learning Emotional Intelligence?

“We are replacing human interaction with our AI-based product. This is working out really well, I am now considering more improvements. Do you have any suggestions?” Sagar, the CEO of a Start-up started the conversation during our brainstorming session. “Sagar, in personal and social interactions emotional intelligence plays a key role. Have you considered adding some grace to … Continued

Which criteria do you use to buy the right thing?

    Continued from last week… “You will be your best self when you take time to understand what you really need, feel and want.” – Deborah Day There is always a struggle between what you #need and what you #want. Should I go for what I need? Or go for what I want? Difficult to decide, isn’t … Continued