• Multi Tenancy
  • SMS
  • Push Notifications
  • Loose coupled
  • SOA
  • Analytics
  • Multi Site
  • Queue Management
  • SaaS Cloud Platform
  • Scheduler
  • Highly Configurable
  • Automated Monitoring and notifications
  • Rapid Application development
  • Location based
  • CRM
  • Multi­Channel
  • Email
  • Financial
  • Event Management
  • Hospitality
  • Customer Support
  • Retail
  • Token
  • Deterministic
  • Web­mobile­Responsive UI
  • Business Analytics

Challenge

  • Managing customer wait times to avoid loss of business.
  • Ensuring high customer service levels
  • Manpower overheads to manage waiting customers
  • Effective management of overcrowding, noise levels and lines

Solution

  • A cloud based SaS platform to automate customer wait time management
  • Accessible anytime anywhere from a thin client owned by customer- iPad, tablet, mobile
  • Transparent queue management and SMS updates with queue position
  • Extensible to various verticals (hospitality, healthcare, etc.), with multiple service channels

Business benefits

  • Creation of no wait zones and quieter waiting areas, drastic improvement in customer satisfaction
  • Increase customer volume without adding capacity or infrastructure
  • Reduced overhead and costs
  • In depth business analytics to drive growth
Globally accessible platform serving hundreds of thousands of users worldwide