• eCommerce
  • Internationalization
  • AWS
  • Role based Access
  • Process Automation
  • MWS
  • Security
  • Web Portal
  • Cloud Integration
  • Amazon
  • Seller Central
  • Marketplace
  • Inventory Management
  • Order Replacement
  • Provisioning
  • RDS
  • Flipkart
  • Walmart
  • Business Analytics
  • Data Store
  • Process automation
  • Unified Customer service experience
  • Integration services
  • CRM
  • Order Management
  • Online Markets
  • Customer centric
  • Global Customer Support
  • Notifications
  • Java J2EE, Hibernate, Spring, GWT

Challenge

  • Fast tracking establishment of presence in new online markets and marketplace
  • Automation and integration of Manufacturing-Procurement-to-Orders workflow across multiple global online market
  • Building and maintaining IT infrastructure to support rapid business growth in ecommerce market
  • Providing effective customer service across global platforms to ensure high levels of customer satisfaction

Solution

  • Automation of existing processes (Inventory Management, Customer Feedback Management)
  • Architecture and design of a uniform (across disparate marketplaces)¬†customer centric service with the right functionality
  • Customized action hooks on key online events like orders, refunds etc.
  • Future proof integration with online markets like AWS, Flipkart, NewEgg and Walmart

Business Benefits

  • Increased bandwidth to focus on the core (non-IT) value proposition of the busines
  • State of the art, Internationalized, single solution working across multiple global market
  • Easier expansion across the glob
  • Confidence in Global Customer Support team to deliver better customer experience
  • Best ever customer satisfaction ratings (4.5/5) on online markets like Amazon
  • Consolidated view of the business across different¬†market-places
Enabling a single window global marketplace operations center